Overview

• Understand how the industry changed in 2020 and how it will evolve going forward
• What conversations are you having with your clients?
• Do you really know who your key clients are?
• Reach out, it will not be expected
• Using the right words can uncover a need

Outputs

1.Form a clear understanding of the wider “change trends” in the industry

2.Be clear on how to have open and productive conversations with clients

3.Understand the key tips to reach out to clients in tricky situations

4.Learn key open questioning techniques to uncover a need

 

Training Session delivered by Rhian Anstey – Insight6

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